FAQ



Frequently Asked Questions and Answers

I forgot my password. What should I do?
You can reset your password using the Login page. If you experience any additional issues just write us using the support@ecocoins.io address.
What if I get any questions/problems working with your website?
You should just contact our support and they will help you as soon as possible.
Do you require any accounts owner verification?
No, at the moment we don’t require any verification or documents from our users.
Do you offer any affiliate program?
Yes, you can earn money when invite a new user to make a deposit.
Should I have a deposit to party in affiliate program?
No, you can have just an empty account. You should be a registered member - that’s the only one requirement.
It looks like my account has been compromised, what should I do?
If your account has been compromised but you're still able to log in, go to the settings page and change your password. If you can't log in, write us using the following email address: support@ecocoins.io To unblock your account you’ll have to provide us with such information as your email address, amount and date of the last refill or deposit.
What currencies are available for making a deposit in?
At the moment a deposit can be made with Bitcoin, Perfect Money, AvdCash, but we plan to add more alternatives in the nearest future.
How can I make a deposit?
First you need to get registered and select an investment plan, then go the dashboard and click the “Make Deposit” button.
How to start earning?
To start earning with us you need to get registered then select a plan and make a deposit.
What is Ecocoins?
EcoCoins is a company that has developed an innovative cryptocurrency mining approach.
How do we get profit?
Our company has developed an own low-cost way of Bitcoin mining. We invest into green energy and solar power plants to power server farms for Bitcoin mining and have an extra-profit.
How can I withdraw my earnings?
You need to log in and click "Withdraw Funds" button.
I have done Withdraw Funds operation. Why status of my operation is Pending?
It is because of each Bitcoin transaction should be confirmed by Blockchain network. Usually it takes about 15-30 minutes. You will see transaction status as Completed after transaction confirmation.
Can I have multiple accounts?
No, you cannot. It is strictly prohibited to have multiple accounts for one user.
I have done Refill operation. Why status of my operation is Pending?
It is because of each Bitcoin transaction should be confirmed by Blockchain network. Usually it takes about 15-30 minutes. You will see your money on your Balance and transaction status as Completed after transaction confirmation.
Do you charge any commissions or fees?
No, we don’t charge any commissions in case of regular operations. The only commission you can be charged is the Payment System commission. In case of high-priority withdrawal you will pay 3% of amount, but not less 0.0001 BTC.
Should I refill my account balance before make a deposit?
You may not to refill in advance, it’s both possible to use the funds on your balance and to send Bitcoin directly to your deposit account.
I was not in time to send Bitcoin during 15 minutes and made my payment later, what can I do?
Your deposit request will be cancelled but the funds received will be automatically sent to your balance, so you will be able to make your deposit in time suitable for you.
A mistake occurred when I was creating a deposit: I’ve sent less funds than indicated in the “Deposit Amount” field. What should i do?
Do not worry, if the amount is less than indicated, the funds will be sent back to your balance
What are the minimum and maximum deposit amount?
The deposits are made according to an investment plan. Each plan has its own restrictions. For JuniorPlus it’s from 0.007 to 0.1 BTC, for Common it’s from 0.05 to 5.00 BTC, for Guru it’s starting from 5.00 BTC and has no limitations.
How can I make a deposit?
There are several ways to create deposit: you can use the funds which are available on your Account Balance or create a deposit directly from Bitcoin wallet. Anyway to make a Deposit you should use “Make Deposit” button in the Member’s Area and follow the system's instructions.

In general, there are 3 cases:

  • If you don’t have any funds on Account Balance system will automatically offer you to make a deposit from your Bitcoin wallet.
  • If you’d like to use your Account Balance funds but they are not enough to create a deposit you can use a “Refill” button and add lacking funds from your Bitcoin wallet.
  • If you have enough funds on your Account Balance to create a deposit - the funds will be automatically deducted from your Balance and there will be no need to refill from Bitcoin wallet.
When I was creating a deposit I sent more funds than indicated in the “Deposit Amount” field. What should I do?
In this case the system will create a deposit of the amount indicated, and the rest of the funds will be sent back to your balance.
I have iteratively sent Bitcoin to the old address, given me by the system previous time, what will happen?
It’s not typical to use the same Bitcoin address more than once, so each time the system generates a new address, that has not been used by anybody before. But if you have accidentally sent your funds to the old address, they will anyway come to your account.
Is Refill my account enough to put my money work?
To Refill your account is not enough to start earn the money. When you refill your account you can see your money on your Balance. To start earn money you should make a Deposit.
How much time will it take to send funds on my deposit account (to create a deposit)?
Bitcoin payments take about 15-30 minutes as usual
How often will I get my profit?
JuniorPlus investment plan means hourly earnings calculation. You will receive your earnings on daily basis in case of Common or Guru, that means every day since deposit date.
How much profit can I get?
You can make up to 4% daily. More information you can get from our plans list on the home page.
Why JuniorPlus plan is suggested for first?
It is our suggestion. The JuniorPlus plan is specially created for beginners to give them an opportunity to learn how the platform works.
Why the JuniorPlus plan is available not more than 3 times?
The JuniorPlus plan is restricted because it’s intended to make investors familiar with the system and give them necessary investment skills. Mainly due to this fact we suggest you to start your investment activity with this plan, minimum one time.
Can I make a preterm deposit withdrawal?
No, You cannot. There is no any possibility of preterm deposit withdrawal.
How do you get profit?
Our Company has developed an own low-cost way of Bitcoin mining. We invest into green energy to power server farms for Bitcoin mining to have an extra-profit.
How can I refill my account?
First you need to get registered, then go the dashboard and click the “Refill” button and follow by the instructions.
How long does it take to refill my account?
When you transfer money to your account from any Payment System, you’ll see them in your account immediately after the Payment System confirmation (in some cases it can take up to 1 hour for your transaction to be confirmed, for example in case with BTC). A Blockchain transaction requires 3 confirmations. The average time it takes is about 15-30 minutes. If you wait longer, please, inform us using the following email address: support@ecocoins.io
How long does it take to withdraw money from my account?
Usually it takes couple of hours in business-time. Maximum it takes up to 3 business days after the a request is made.
What is the minimum withdrawal amount?
The minimum withdrawal amount is 0.001 BTC
Can I get profit of the affiliate program without an active deposit?
Yes, you can. In this case you become Basic Affiliate program participant. Please, see "Affiliate Program" page for details.
How many levels does the affiliate program have?
We offer Three-level affiliate program with three lines on each level.
In depends on your activity and result, you will be awarded according to Basic, Standard or Professional partnership program rules. Please, see "Affiliate Program" page for details.
Are there any limitations on the amount of referrals I can engage?
The system has no limitations on the amount of referrals you engage. But pay attention that having multiple accounts for one investor is strictly forbidden, and only a new referral will be considered a newly engaged one.
I have invited a referral, but didn't get my commission. What should I do?
Write us using the support@ecocoins.io address.
What is the Affilate program and how it work?
On the initial stage you will earn minimum 3.15% from the users engaged by you.
For example: you have engaged users who have invested 100 BTC. Your referral reward will be 3,15 BTC.
The clients engaged by your partners will bring you 2.21% of additional fee.
For example: You have engaged 10 people. Each of them have in turn engaged 10 people more, and they all have invested 10 BTC each, it will make 1000 BTC in total. It means that you will get 22,1 BTC.
At last, the clients engaged by partners of your partners will bring you 1.18% of additional fee.
For example: You have engaged 10 people. Each of them have in turn engaged 10 people more. Each of them have engaged 5 people more, and they all have invested 10 BTC each. And they will make 50000 BTC in total. It means that you will get 59,0 BTC.

You can find more details of affiliate program conditions here: Affilate program
Where can I get my referral link and how to use it?
To become our partner you should make the following steps:
1. Get registered in our program - https://ecocoins.io/register to have access to the Member Area.
2. In the Member Area you should click the “Referrals” button then confirm you’re agree to participate in the affiliate program by clicking the “I accept Terms & Conditions” button.
3. Then you will get complete access to the affiliate program, including your referral link, in the Referrals section. It looks like “https://ecocoins.io/ref/01234567890123” but instead of 01234567890123 there will be Your Personal referral code. There you can also review the amount of people engaged by you and the amount of your personal reward.
4. To engage an interested user in the program and get referral reward you should give him this link. You can send it by email, place it on a forum as well as send by Skype, Gtalk or any other messenger.
What are the conditions to get credit for deposit?
The conditions of the credit are:
You have no active loans (credits) yet
You have at least one active deposit
What is the Credit period?
Credit period is 5 days
What is the interest rate on the Credit?
Credit interest rate is 0.5% per day
How credit funds usage restricts Affiliate Program reward?
Deposits made using credit funds is not a subject of the Affiliate (Partnership) program.